Refund policy

Return & Refund Policy

Returns

We do not accept returns.

All items are made-to-order through our fulfillment partner, which means we are unable to restock or resell returned products. Because of this, all sales are considered final unless there is an issue with your order.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or if you receive the wrong item or size due to our error, contact us within 7 days of delivery. You will need to provide photo proof of the issue.

If approved, we will send a replacement at no cost. We do not offer refunds for these cases.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Items where the correct product and size were delivered as ordered

  • Digital products

  • Subscription payments

Please review product details and sizing charts carefully before purchasing.

Exchanges

We do not offer exchanges.

If we made an error with your order (wrong item or size sent), we will replace it. Otherwise, customers are responsible for selecting the correct size and product at checkout.

Refunds

We do not offer refunds.

In rare situations where a replacement cannot be fulfilled, we may issue store credit at our discretion. If issued, store credit will be processed within 5–10 business days.

Digital Products

All digital products are final sale and non-refundable.

Subscriptions

Subscriptions may be canceled at any time. Cancellation will take effect at the end of the current billing cycle, and benefits will continue until that time.

We do not offer refunds for any subscription payments, including partial billing periods.

Giveaway Entries

Orders may include promotional giveaway entries.

Once entries are issued, all sales are final. Orders cannot be canceled, refunded, or returned for this reason.

Shipping Issues

If your package is lost in transit (not marked as delivered), we will provide a replacement.

If your package is marked as delivered, we are not responsible for lost or stolen items.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, we are not responsible for replacement or refund. A new order must be placed.

Contact Us

If you have any issues with your order, please contact us with your order number and any relevant details. hello@sterlingswildwest.com